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1-800-313-2642 | M-F 9:30am - 5pm PST | Free Shipping on all orders!
1-800-313-2642 | M-F 9:30am - 5pm PST | Free Shipping on all orders!

Return & Refund Policy

Broken or Missing product:

While we do our best to ensure the product is handled properly and packaged well, we do understand that damage could still happen during the shipping process. Please follow the steps to ensure prompt attention:

  1. Examine your entire order upon delivery. Open up each box/package and inspect all items.
  2. If damaged that is found, please photograph the products
  3. Email photos of damage to with “Damaged Product” in the subject line. Please include order details including name, order number and date of arrival.
  4. Customer Services will coordinate the necessary resolution for these damaged pieces.

30 Day Returns

Did you order too many tiles, or not 100% satisfied with your purchase? No problem. Modket is happy to accept returns within 30 days of your order delivered. Please read the following information carefully.

1. You must request an RMA (Return Merchandise Authorization) by contacting us. Returns will not be accepted without the RMA. In your email request, include:

A. Your order number.

B. The quantity of tile you are returning.

C. The reason for your return. 

Restocking fee: No fee
Damage products: Sending damage or wrong products, we will be liable to pay the return shipping cost. 
Customer Remorse: If want to exchange the products or don't want the products, you will be liable to pay the return shipping cost.

5. All returns must be in their original packaging and in the condition in which they were received. Credit will not be issued for any items returned to us broken. It is imperative that the returned boxes are packaged well - our products are extremely fragile. We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.

6. Once we receive your return, your refund will be processed within 7 business days.

7. Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

Modket Inc
4141 Monterey Ave.
Baldwin Park, CA 91706
Phone: 1-800-313-2642